garuda999 proPrivacy Policy
This page describes what we collect when you use garuda999 pro and how we keep that data protected. We collect personal information to verify your identity, process deposits and withdrawals through QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to deliver multilingual customer support across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.
We at garuda999 pro comply with standard data protection practices and encrypt all sensitive information transmitted to or stored on our servers. Our commitment centres on transparency: we explain exactly what data we collect, why we collect it, and who may access it. Your privacy rights are core to how we operate.
Our service is available only where local law permits. By using garuda999 pro, you acknowledge that you understand this privacy policy and agree to our data practices as outlined below.
Data We Collect on garuda999 pro
When you register an account on garuda999 pro, we collect your legal name, date of birth, email address, mobile phone number, and a valid identification number (national ID, passport, or equivalent). During Know Your Customer (KYC) verification, we request a photo of your ID document and a selfie taken with your device. These documents allow us to confirm your identity before you deposit funds or place wagers.
We also collect financial information related to your deposits and withdrawals. When you link a payment method—whether QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account—we record the account details you provide, transaction amounts, transaction dates, and settlement status. This information is essential to process your payments securely and comply with financial regulations.
We collect usage data automatically: your IP address, device type (Android, iOS, or web browser), login timestamps, game history, wager amounts, and settlement records. We use this data to detect fraud, investigate disputes, and improve your experience on garuda999 pro. Session cookies track your activity while you are logged in; persistent cookies may remain after you close your browser to remember your preferences.
How We Use Your Data
Our primary purpose is to verify your identity and provide the services you request on garuda999 pro. We use your name, ID, and contact details to complete KYC verification, typically within one business day. Once verified, we use your payment information to process deposits and withdrawals.
We analyse your transaction history and game patterns to detect suspicious activity, such as duplicate accounts, collusion, or money-laundering indicators. If we identify potential fraud, we may temporarily suspend your account pending review. We also use your data to respond to your support inquiries in English or Indonesian and to send you service notifications (maintenance alerts, transaction confirmations, policy updates).
- Identity verification and regulatory compliance.
- Payment processing and settlement.
- Fraud detection and account security.
- Customer support and dispute resolution.
- Service improvements and platform analytics.
- Legal obligations and law-enforcement requests.
Third-Party Processors and Data Sharing
We share your data with payment processors to execute transactions. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, we provide your account details to the respective e-wallet provider. Similarly, bank virtual account transactions require us to share relevant information with online payment, e-wallet, mobile banking, or local payment. These processors operate under their own privacy policies and are contractually bound to protect your data.
We may share information with law-enforcement or regulatory authorities if required by law. We do not sell your personal data to third parties for marketing purposes. Aggregated, anonymised data (such as total user count or average session duration) may be used internally for analytics and business planning.
Your rights on garuda999 pro
- You may request a copy of your personal data at any time.
- You may correct inaccurate information in your account profile.
- You may request deletion of your data after account closure, subject to legal retention periods.
- You may object to specific uses of your data by contacting our support team.
- We will respond to data requests within five business days.
Our Data Protection Commitments
We at garuda999 pro protect your data through encryption, secure servers, and restricted access. All communications between your device and our platform use HTTPS encryption. Sensitive data—such as KYC documents and payment details—is stored in encrypted form. Our servers maintain multiple layers of security to prevent unauthorised access, and we conduct regular security audits.
We retain your data for as long as your account is active, plus an additional retention period required by financial and anti-money-laundering regulations. Once this period expires, we securely delete your information. If you close your account, we process deletion requests within ten business days, except where legal obligations require longer retention.
Our servers may be located outside your home jurisdiction; however, we apply the same security standards regardless of server location. We do not transfer data internationally unless necessary for payment processing or legal compliance. If you have concerns about data security or believe your information has been compromised, contact our support team immediately. We investigate all security incidents and notify affected users as required by applicable law.